Technical Support Executive - Non Voice (Chat Support) recruitment at Knoah Solutions Pvt Ltd, Hyderabad
Technical Support Executive - Non Voice (Chat Support)
Eligibility : BVSc, BBA/BBM, CS, BDS, BCA, BE/B.Tech, BHM, BEd, MBBS, ICWA, CA, BSc, B.Arch, B.Pharm, B.Com, BA, LLB
Location : Hyderabad(A S Rao Nagar , Abids , Adikmet ...)
Last Date : 20 Jan 2016
Experience Required: Freshers
Hiring Process : Face to Face Interview
Skills: Teamwork, Tech Support, Verbal Communication
Knoah Solutions Pvt Ltd - Job DetailsDate of posting:07 Jan 16
Looking for Technical Support Executive - Non Voice (Chat Support)
Job Description:
As Technical Support Associate, you are expected to address customer challenges and queries through non voice support (chats) and ensure effective resolutions to the challenges the customer encounters.
Ensure customer satisfaction and quality parameters are met for the resolutions provided
Hiring Process : Face to Face Interview
Skills: Teamwork, Tech Support, Verbal Communication
Knoah Solutions Pvt Ltd - Job DetailsDate of posting:07 Jan 16
Looking for Technical Support Executive - Non Voice (Chat Support)
Job Description:
As Technical Support Associate, you are expected to address customer challenges and queries through non voice support (chats) and ensure effective resolutions to the challenges the customer encounters.
Ensure customer satisfaction and quality parameters are met for the resolutions provided
Ensure that you delight customer and help in retention by providing customer experience.
Roles & Responsibilities
Effectively address customer queries by understanding challenges faced by the customer
Ensure you meet set process for addressing customer queries
Understand customer expectation clearly through effective probing
Document reasons for customer dissatisfaction for all the queries and the challenges faced
Understand and upgrade product and process knowledge to meet required standards of customer resolution on an ongoing basis
Set high levels of performance standards for the given process/account
Ensure you understand expected performance standards and metrics to be achieved for a given process/account
Look for areas of improvement in the process and provide insights to your Supervisors to enhance customer delight
Follow the learning management process to remain current and updated on required skills and knowledge required for the position
Learn, help and support fellow members in the team in meeting desired performance standards for a given process/account Bring right attitude to the work place that complements and enhances the work cultureEligibility & Competency:Excellent written and verbal communication skillsAny UG/graduate can applyCandidate with 0- 4 years experience in BPO IndustryKnowledge on networking concepts & Technical troubleshooting ISP issues /DTV/ Blue Ray PlayersTyping Speed – above 30 wpmWilling to work in Night Shifts or rotational shifts (24/7)Fresher Welcome.
Apply Now
Note: This posting is done directly & exclusively on Freshersworld.com.
We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs.
About Knoah Solutions Pvt Ltd
Knoah Solutions is an award-winning, Global Outsourcing Services Company that delivers the best multi-channel customer and technical support services in the industry. Since its founding in 2001, Knoah Solutions has successfully helped large enterprises and small companies deal with the challenges of contact center outsourcing by providing a unique blend of management experience, operational processes and best practices, state of the art technology and a core philosophy of flexibility and openness.
Roles & Responsibilities
Effectively address customer queries by understanding challenges faced by the customer
Ensure you meet set process for addressing customer queries
Understand customer expectation clearly through effective probing
Document reasons for customer dissatisfaction for all the queries and the challenges faced
Understand and upgrade product and process knowledge to meet required standards of customer resolution on an ongoing basis
Set high levels of performance standards for the given process/account
Ensure you understand expected performance standards and metrics to be achieved for a given process/account
Look for areas of improvement in the process and provide insights to your Supervisors to enhance customer delight
Follow the learning management process to remain current and updated on required skills and knowledge required for the position
Learn, help and support fellow members in the team in meeting desired performance standards for a given process/account Bring right attitude to the work place that complements and enhances the work cultureEligibility & Competency:Excellent written and verbal communication skillsAny UG/graduate can applyCandidate with 0- 4 years experience in BPO IndustryKnowledge on networking concepts & Technical troubleshooting ISP issues /DTV/ Blue Ray PlayersTyping Speed – above 30 wpmWilling to work in Night Shifts or rotational shifts (24/7)Fresher Welcome.
Apply Now
Note: This posting is done directly & exclusively on Freshersworld.com.
We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs.
About Knoah Solutions Pvt Ltd
Knoah Solutions is an award-winning, Global Outsourcing Services Company that delivers the best multi-channel customer and technical support services in the industry. Since its founding in 2001, Knoah Solutions has successfully helped large enterprises and small companies deal with the challenges of contact center outsourcing by providing a unique blend of management experience, operational processes and best practices, state of the art technology and a core philosophy of flexibility and openness.